Last Updated: May 10, 2026

This Refund, Return & Exchange Policy (“Policy”) applies to all purchases, orders, bookings, payments, advertisements, sponsored placements, affiliate-related purchases, apparel, clothing, merchandise, digital products, services, tickets, software, downloads, and other transactions made through WearDecoded (“Website”).

The Website is operated by Rubuild Services under the brand name “WearDecoded” (“WearDecoded”, “Company”, “We”, “Us”, or “Our”).

By accessing the Website, placing an order, making a payment, purchasing any product or service, booking advertisements, or using any feature available on the Website, you agree to this Policy together with our Terms & Conditions, Shipping Policy, Privacy Policy, and other applicable policies published on the Website.

This Policy shall be governed by the laws of India. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

Platform Nature

WearDecoded is primarily a digital publishing, editorial, fashion, trends, creators, lifestyle, and media platform.

In addition to editorial content, the Website may also feature, promote, advertise, recommend, sell, or publish:

• Apparel and clothing merchandise
• Fashion merchandise
• Made-to-order products
• Sponsored products or promotions
• Banner advertisements
• Affiliate-linked products or services
• Digital downloads
• Software or digital access products
• Event tickets or registrations
• Promotional campaigns
• Third-party products, offers, or services

Certain products available through the Website may be manufactured, printed, packed, fulfilled, or shipped directly through manufacturers, operational partners, warehouses, logistics providers, vendors, or third-party fulfillment facilities.

General Refund Policy

All eligible purchases made through the Website are generally non-refundable except where required under applicable law or expressly stated in this Policy.

No refunds shall generally be provided for:

• Apparel or clothing merchandise
• Fashion merchandise
• Made-to-order or print-on-demand products
• Sponsored products or promotional products
• Banner advertisement purchases
• Affiliate-related purchases
• Third-party products or services
• Digital downloads
• E-books, PDFs, templates, guides, or media files
• Software or digital products
• Memberships or subscriptions
• Event tickets or registrations
• Courses, services, or online access products
• Booking fees or promotional fees

Refunds shall not be provided for:

• Change of mind
• Personal preference
• Incorrect selection by customer
• Delay in delivery caused by logistics providers
• Minor variations in color, print placement, stitching, measurements, or appearance
• Screen display or lighting differences
• Customer dissatisfaction after purchase

Apparel Exchange Policy (Damaged or Incorrect Product Only)

Exchange requests are accepted only for apparel, clothing, or merchandise products purchased directly through the Website and only if:

• Product received is damaged during transit
• Incorrect product was delivered by Us
• Incorrect size was delivered by Us
• Product received has a verified manufacturing defect

No exchange shall be accepted for:

• Incorrect size selected by customer
• Change of mind
• Preference-related complaints
• General dissatisfaction after purchase

Exchange requests must be raised within 7 days from the date of delivery.

Requests submitted after 7 days shall not be accepted.

Mandatory Proof Requirement

To request an exchange, customers must provide:

• Complete unboxing video from start to end without cuts, pauses, or edits
• Clear images of the product
• Clear images of outer packaging and shipping label
• Order ID and customer details

Claims submitted without complete unboxing video proof may be rejected.

The unboxing video must clearly show:

• Sealed package condition
• Full opening process
• Product inside package
• Visible issue, damage, defect, or incorrect item

Edited, incomplete, unclear, interrupted, or tampered videos may not be accepted as valid proof.

Exchange Eligibility Conditions

To qualify for exchange approval:

• Product must be unused, unwashed, and unworn
• Original tags, labels, packaging, and invoice must remain intact
• Product must not show signs of wear, misuse, alteration, or damage after delivery
• Product must pass inspection after return

All exchange requests remain subject to verification and approval by WearDecoded.

Replacement & Stock Availability

If an exchange request is approved, We will attempt to provide replacement of the same product.

If the same product, size, color, or design is unavailable or permanently out of stock, WearDecoded may:

• Offer store credit
• Offer replacement with similar value
• Issue refund where replacement is not operationally possible

Such decisions shall be based on product availability, operational feasibility, and verification of the request.

Shipping Charges

For approved damaged, defective, or incorrect product cases caused by Our error, replacement shipping support may be arranged by WearDecoded.

Customers may still be required to cooperate with return pickup or shipping instructions.

Unauthorized returns may be refused.

Non-Eligible Cases

Exchange or replacement requests shall not be accepted for:

• Change of mind
• Incorrect size selected by customer
• Preference-related complaints
• Requests raised after 7 days
• Used, washed, altered, ironed, or damaged products
• Products returned without original tags or packaging
• Minor variations within manufacturing tolerance
• Discounted, clearance, or final-sale products
• Claims submitted without proper proof
• Incomplete or edited unboxing videos
• Digital, downloadable, affiliate, sponsored, or third-party fulfilled products

Fraudulent or Abusive Claims

WearDecoded reserves the right to reject claims found to be fraudulent, abusive, suspicious, misleading, or involving misuse of the exchange process.

Accounts or orders associated with repeated fraudulent claims, policy abuse, or suspicious activity may be restricted, canceled, or refused future service.

Affiliate Links & Third-Party Products

The Website may contain affiliate links, sponsored promotions, advertisements, third-party offers, or external redirects.

When users click affiliate links or external redirects, they may leave the Website and continue purchase or payment on third-party platforms.

WearDecoded does not act as buyer, seller, reseller, manufacturer, payment intermediary, or fulfillment provider for third-party transactions unless explicitly stated.

WearDecoded is not responsible for:

• Payments made on third-party websites
• Third-party seller conduct
• Fraud, scams, or operational issues by external parties
• Product quality from third-party sellers
• Refund or exchange decisions made by external platforms
• Delivery delays from third-party sellers
• Warranty or after-sales support provided by external companies

Users are solely responsible for verifying sellers, products, pricing, authenticity, and payment safety before making payments on third-party websites.

Sponsored Advertisements & Banner Placements

The Website may display paid advertisements, sponsored posts, brand collaborations, promotional banners, campaigns, or placements purchased by individuals, brands, agencies, companies, organizations, or third parties.

WearDecoded provides advertising and promotional placement space only.

Unless explicitly stated, WearDecoded does not independently verify every claim, offer, discount, pricing, service, or representation made by advertisers or sponsors.

Users should independently verify all information before making purchases or payments.

WearDecoded shall not be responsible for disputes, losses, damages, fraud, or dissatisfaction arising from advertiser, sponsor, or third-party transactions.

Digital Products, Tickets & Services

All digital-related purchases made through the Website are generally non-refundable and non-returnable except where required under applicable law.

This includes but is not limited to:

• Digital downloads
• E-books
• Templates
• Software
• Courses
• Memberships
• Tickets
• Registrations
• Subscriptions
• Online access products
• Affiliate-delivered digital products
• Services or consulting products

Once access, activation, issuance, delivery, registration, or download has occurred, cancellation, refund, replacement, or exchange requests may not be accepted.

Pricing, Information & Technical Errors

While We attempt to keep all information accurate and updated, typographical errors, pricing mistakes, product description errors, inventory inaccuracies, technical issues, or availability errors may occasionally occur.

WearDecoded reserves the right to correct errors, update information, cancel affected orders, or refuse transactions where inaccuracies are identified.

Order Fulfillment & Logistics

Orders may be fulfilled through operational partners, manufacturers, vendors, printers, warehouses, logistics providers, or fulfillment facilities.

Tracking information may sometimes display dispatch names or facilities different from WearDecoded.

Customer communication and support remain managed through WearDecoded.

Any delivery timelines displayed on the Website are estimates only and are not guaranteed delivery commitments.

WearDecoded shall not be liable for delays caused by:

• Courier disruptions
• Supply chain interruptions
• Transport delays
• Weather conditions
• Customs delays
• Government restrictions
• Operational disruptions
• Events beyond reasonable control

Limitation of Liability

To the maximum extent permitted under applicable law:

• Our total liability shall not exceed the amount paid for the relevant order or service
• We shall not be liable for indirect, incidental, special, punitive, or consequential damages
• We shall not be liable for loss of profits, data, goodwill, business interruption, or reputational harm

Nothing in this Policy excludes liability that cannot legally be excluded under Indian law.

Force Majeure

WearDecoded shall not be held responsible for delay or failure caused by events beyond reasonable control including:

• Natural disasters
• Floods
• Fires
• Pandemic events
• Government actions
• Internet outages
• Labor strikes
• Transport disruptions
• Supply chain failures
• Civil unrest

Policy Updates

We reserve the right to modify, replace, suspend, or update this Policy at any time without prior notice.

The latest version published on the Website shall prevail immediately upon publication.

Contact Information

For exchange-related support:

Email: orders@weardecoded.com

Primary Contact: sayhi@weardecoded.com

Operated by: Rubuild Services
Brand: WearDecoded