Last Updated: May 10, 2026

This Refund, Return & Exchange Policy (“Policy”) applies to all purchases, orders, bookings, payments, advertisements, sponsored placements, affiliate-related purchases, apparel, clothing, merchandise, digital products, services, tickets, software, downloads, and other transactions made through WearDecoded (“Website”).

The Website is operated by Rubuild Services under the brand name “WearDecoded” (“WearDecoded”, “Company”, “We”, “Us”, or “Our”).

By accessing the Website, placing an order, making a payment, purchasing any product or service, booking advertisements, or using any feature available on the Website, you agree to this Policy together with our Terms & Conditions, Shipping Policy, Privacy Policy, and other applicable policies published on the Website.

This Policy shall be governed by the laws of India. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

Platform Nature

WearDecoded is primarily a digital publishing, editorial, fashion, trends, creators, lifestyle, and media platform.

In addition to editorial content, the Website may also feature, promote, advertise, recommend, sell, or publish:

Apparel and clothing merchandise
Fashion merchandise
Made-to-order products
Sponsored products or promotions
Banner advertisements
Affiliate-linked products or services
Digital downloads
Software or digital access products
Event tickets or registrations
Promotional campaigns
Third-party products, offers, or services

Certain products available through the Website may be manufactured, printed, packed, fulfilled, or shipped directly through manufacturers, operational partners, warehouses, logistics providers, vendors, or third-party fulfillment facilities.

General Refund Policy

All eligible purchases made through the Website are generally non-refundable except where required under applicable law or expressly stated in this Policy.

No refunds shall generally be provided for:

Apparel or clothing merchandise
Fashion merchandise
Made-to-order or print-on-demand products
Sponsored products or promotional products
Banner advertisement purchases
Affiliate-related purchases
Third-party products or services
Digital downloads
E-books, PDFs, templates, guides, or media files
Software or digital products
Memberships or subscriptions
Event tickets or registrations
Courses, services, or online access products
Booking fees or promotional fees

Refunds shall not be provided for:

Change of mind
Personal preference
Incorrect selection by customer
Delay in delivery caused by logistics providers
Minor variations in color, print placement, stitching, measurements, or appearance
Screen display or lighting differences
Customer dissatisfaction after purchase

Apparel Exchange Policy (Damaged or Incorrect Product Only)

Exchange requests are accepted only for apparel, clothing, or merchandise products purchased directly through the Website and only if:

Product received is damaged during transit
Incorrect product was delivered by Us
Incorrect size was delivered by Us
Product received has a verified manufacturing defect

No exchange shall be accepted for:

Incorrect size selected by customer
Change of mind
Preference-related complaints
General dissatisfaction after purchase

Exchange requests must be raised within 7 days from the date of delivery.

Requests submitted after 7 days shall not be accepted.

Mandatory Proof Requirement

To request an exchange, customers must provide:

Complete unboxing video from start to end without cuts, pauses, or edits
Clear images of the product
Clear images of outer packaging and shipping label
Order ID and customer details

Claims submitted without complete unboxing video proof may be rejected.

The unboxing video must clearly show:

Sealed package condition
Full opening process
Product inside package
Visible issue, damage, defect, or incorrect item

Edited, incomplete, unclear, interrupted, or tampered videos may not be accepted as valid proof.

Exchange Eligibility Conditions

To qualify for exchange approval:

Product must be unused, unwashed, and unworn
Original tags, labels, packaging, and invoice must remain intact
Product must not show signs of wear, misuse, alteration, or damage after delivery
Product must pass inspection after return

All exchange requests remain subject to verification and approval by WearDecoded.

Replacement & Stock Availability

If an exchange request is approved, We will attempt to provide replacement of the same product.

If the same product, size, color, or design is unavailable or permanently out of stock, WearDecoded may:

Offer store credit
Offer replacement with similar value
Issue refund where replacement is not operationally possible

Such decisions shall be based on product availability, operational feasibility, and verification of the request.

Shipping Charges

For approved damaged, defective, or incorrect product cases caused by Our error, replacement shipping support may be arranged by WearDecoded.

Customers may still be required to cooperate with return pickup or shipping instructions.

Unauthorized returns may be refused.

Non-Eligible Cases

Exchange or replacement requests shall not be accepted for:

Change of mind
Incorrect size selected by customer
Preference-related complaints
Requests raised after 7 days
Used, washed, altered, ironed, or damaged products
Products returned without original tags or packaging
Minor variations within manufacturing tolerance
Discounted, clearance, or final-sale products
Claims submitted without proper proof
Incomplete or edited unboxing videos
Digital, downloadable, affiliate, sponsored, or third-party fulfilled products

Fraudulent or Abusive Claims

WearDecoded reserves the right to reject claims found to be fraudulent, abusive, suspicious, misleading, or involving misuse of the exchange process.

Accounts or orders associated with repeated fraudulent claims, policy abuse, or suspicious activity may be restricted, canceled, or refused future service.

Affiliate Links & Third-Party Products

The Website may contain affiliate links, sponsored promotions, advertisements, third-party offers, or external redirects.

When users click affiliate links or external redirects, they may leave the Website and continue purchase or payment on third-party platforms.

WearDecoded does not act as buyer, seller, reseller, manufacturer, payment intermediary, or fulfillment provider for third-party transactions unless explicitly stated.

WearDecoded is not responsible for:

Payments made on third-party websites
Third-party seller conduct
Fraud, scams, or operational issues by external parties
Product quality from third-party sellers
Refund or exchange decisions made by external platforms
Delivery delays from third-party sellers
Warranty or after-sales support provided by external companies

Users are solely responsible for verifying sellers, products, pricing, authenticity, and payment safety before making payments on third-party websites.

Digital Products, Tickets & Services

All digital-related purchases made through the Website are generally non-refundable and non-returnable except where required under applicable law.

This includes but is not limited to:

Digital downloads
E-books
Templates
Software
Courses
Memberships
Tickets
Registrations
Subscriptions
Online access products
Affiliate-delivered digital products
Services or consulting products

Once access, activation, issuance, delivery, registration, or download has occurred, cancellation, refund, replacement, or exchange requests may not be accepted.

Pricing, Information & Technical Errors

While We attempt to keep all information accurate and updated, typographical errors, pricing mistakes, product description errors, inventory inaccuracies, technical issues, or availability errors may occasionally occur.

WearDecoded reserves the right to correct errors, update information, cancel affected orders, or refuse transactions where inaccuracies are identified.

Order Fulfillment & Logistics

Orders may be fulfilled through operational partners, manufacturers, vendors, printers, warehouses, logistics providers, or fulfillment facilities.

Tracking information may sometimes display dispatch names or facilities different from WearDecoded.

Customer communication and support remain managed through WearDecoded.

Any delivery timelines displayed on the Website are estimates only and are not guaranteed delivery commitments.

WearDecoded shall not be liable for delays caused by:

Courier disruptions
Supply chain interruptions
Transport delays
Weather conditions
Customs delays
Government restrictions
Operational disruptions
Events beyond reasonable control

Limitation of Liability

To the maximum extent permitted under applicable law:

Our total liability shall not exceed the amount paid for the relevant order or service
We shall not be liable for indirect, incidental, special, punitive, or consequential damages
We shall not be liable for loss of profits, data, goodwill, business interruption, or reputational harm

Nothing in this Policy excludes liability that cannot legally be excluded under Indian law.

Force Majeure

WearDecoded shall not be held responsible for delay or failure caused by events beyond reasonable control including:

Natural disasters
Floods
Fires
Pandemic events
Government actions
Internet outages
Labor strikes
Transport disruptions
Supply chain failures
Civil unrest

Policy Updates

We reserve the right to modify, replace, suspend, or update this Policy at any time without prior notice.

The latest version published on the Website shall prevail immediately upon publication.

Contact Information

For exchange-related support:

Email: orders@weardecoded.com

Primary Contact: sayhi@weardecoded.com

Operated by: Rubuild Services
Brand: WearDecoded